Refunds for payments processed through the Payment Gateway will only be considered under the following circumstances:

• Technical Issues: If there is a technical glitch causing excessive or repetitive debits from a customer's account during a single transaction.
• Payment Gateway Charge: Refunds to customers will be net of the Payment Gateway charge.
• Unauthorized Transaction: In case of a technical error leading to a transaction being initiated without proper authorization from the customer.

User Registration

Users can register for free at Webfinpay.

Refund Procedure

• Refund requests must include the transaction number, and any refund will be reduced by the payment gateway fees.
• Cash processing may take 5-7 days, depending on bank limitations.

Payment Issue Resolution

Webfinpay will contact users or clients with outstanding payments to address payment issues. In case of disputes between a payee and a payer, Webfinpay will credit the account of the contested payer.

Dispute Handling

• Disputes involving direct credits or debits to the disputed beneficiary's account are not allowed.
• Money will be managed by Webfinpay based on a settlement agreement between the payor and the recipient.

Chargebacks

• If a Facility Provider initiates a Chargeback Request, you will be notified.
• You are responsible for Chargebacks under the General Terms of Use or any Specific Terms of Use.
• Webfinpay may immediately deduct the Chargeback Amount from Transaction Amounts to perform the Chargeback or credit you.
• You may submit relevant documents ("Chargeback Documents") to confirm the completion of the transaction or customer receipt of goods/services.
• If Chargeback Documents are unsatisfactory, Webfinpay may reverse the debit and credit of the customer's Payment Instrument.
• Webfinpay has the right to deduct the Chargeback Amount from Transaction Amounts or any other money received for Services. If insufficient, a debit note will be issued, with a 5-7 day repayment window.